Introduction

Total Tech Homes ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website totaltechhomes.com or use our services.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.

Information We Collect

We may collect information about you in a variety of ways. The information we may collect includes:

Personal Data: Personally identifiable information, such as your name, email address, telephone number, and mailing address, that you voluntarily give to us when you contact us, request a consultation, or subscribe to our communications.
Derivative Data: Information our servers automatically collect when you access our website, such as your IP address, browser type, operating system, access times, and the pages you have viewed.
Financial Data: Financial information, such as payment method details, only when you make a purchase. We do not store complete credit card numbers.

Use of Your Information

Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you to:

Respond to your inquiries and consultation requests
Process transactions and send related information
Send you service-related communications
Deliver targeted marketing, promotions, and other information regarding our services (with your consent)
Improve our website and customer service
Monitor and analyze usage and trends
Protect against fraudulent or unauthorized activity

Disclosure of Your Information

We may share information we have collected about you in certain situations:

Business Partners: We may share your information with business partners to offer you certain products, services, or promotions.
Legal Requirements: We may disclose your information where required to do so by law or in response to valid requests by public authorities.
Business Transfers: We may share or transfer your information in connection with a merger, acquisition, or sale of assets.

Security of Your Information

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the information you provide to us, please be aware that no security measures are perfect, and no method of data transmission can be guaranteed against interception.

Smart Home Data Privacy

We take the privacy of your smart home data seriously. Our systems are designed with a local-first philosophy, meaning:

Core smart home data is processed and stored locally on your home automation hub, not on external cloud servers.
We do not access your smart home system without your explicit permission, typically for support purposes.
Sensitive data such as camera footage, door lock codes, and security system states remain under your control.
When remote access is enabled for support, sessions are encrypted and logged.

Your Privacy Choices

You have several choices regarding your personal information:

Opt-out of Marketing: You may opt out of receiving promotional emails by following the unsubscribe instructions in any email or by contacting us directly.
Access and Update: You may request to access or update your personal information by contacting us.
Delete: You may request that we delete your personal information, subject to certain legal requirements.

Cookies and Tracking

We may use cookies, web beacons, and similar tracking technologies to collect information about your browsing activities. You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent.

Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these sites. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children under 18.

Changes to This Policy

We may update this privacy policy from time to time. The updated version will be indicated by an updated date at the top of this page. We encourage you to review this privacy policy periodically.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

Email: privacy@totaltechhomes.com
Phone: 571-328-2301
Mail: Total Tech Homes, Northern Virginia, USA